Full Priced Returns 

Returns must be sent back to us within 7 days of receiving your item. Unfortunately returns initiated after this period may be denied. 

You may return full priced items for an exchange or credit given you meet our returns policy requirements. Items that are eligible for return must be unworn, unwashed, unmarked, unaltered and undamaged garments. We do not offer cash refunds unless an item is deemed to be faulty (see below).

Any garments returned to us with makeup/fake tan or any other markings/stains/smells will not be accepted. This also includes garments that have had their tags removed or altered in any way. 


Sale Returns

Please be advised that all items purchased on sale are considered final. If you wish to exchange your sale garment for an alternative size in the same garment, we are happy to arrange this provided you cover the additional delivery costs. We are also happy to exchange your sale item for a different sale item; provided it is equal or greater in value.

WAREHOUSE SALE ITEMS - We ask that you carefully consider your items before purchasing warehouse sale items as returns will not be accepted. Warehouse sale items have been heavily reduced in price and are therefore considered final sale.


Afterpay returns

When purchases are made with Afterpay our regular returns policy will apply. Once we have received & approved your return you will be issued with an exchange or eBoutique voucher (not a refund) regardless of whether or not your repayments have commenced or completed. Your Afterpay payment schedule will continue as normal, however you will be able to use the full value of your eBoutique Voucher right away. 


Faulty returns

A refund will only be issued on items that have a distinct, irreparable/irreplaceable manufacturing fault upon delivery.

Please not all items are put through a secondary quality control program when packed for delivery. This leaves very little room for faults. If you suspect a fault you are required to contact customer care immediately to address the nature of the fault and we will rectify this for you. 

In accordance with the Australian Competition and Consumer Commission, if the garment has a minor fault, we are required to repair the fault and forward it back to you. If we believe the fault cannot be repaired you will be sent a replacement product which matches your original purchase. If we are unable to repair or replace your faulty item, you will be refunded for the total of your purchase amount.  

We do not accept an 'incorrect size' or being unhappy with the fit of a garment as an acceptable reason for a refund. Our regular return policy will apply for returns of this nature.  

If you wish to return any full priced items for an exchange or eBoutique voucher please email us at . Please ensure you meet all of the returns policy requirements before initiating a return. Returns that do not meet our returns policy requirements may be denied. 


Exemptions to our Return Policy:

Dress hire businesses: Please note our regular returns policy does not apply for dress hire businesses. Any such businesses placing orders agree that they waive their right to return/credit/refund/exchange/repair or remedy in any circumstance.

Wear & Tear: It is the customers responsibility to care for their garments and any items which have been misused, damaged, mistreated or roughly handled by the customer once tags have been removed are not eligible for refund. You may be eligible for a complimentary repair ByCassandra (subject to our discretion) however this is handled on a case-to-case basis.

Dry-Cleaning:  ByCassandra will not be held liable for any damage which has been caused to your garment by a third-party dry-cleaning company. We strongly advise that you contact us for detailed care instructions prior to the cleaning of your garment.

Company Disclaimer: ByCassandra reserves the right to deny an exchange or refund if the garment does not meet our returns policy requirements once assessed. If a returned item is denied, the goods will be returned to the customer.